Privacy Statement

1. Scope

This Privacy Statement explains how the Marketplace collects, uses, stores, protects and shares information when customers, visitors and Partners use our website, mobile experience, Partner Portal, support channels, checkout, Marketplace Credit, rewards and related services.

2. Information we collect

We may collect account details such as name, email address, telephone number, delivery addresses and authentication information; transaction details such as orders, bookings, requests, refunds, Marketplace Credit activity and rewards activity; Partner information such as business details, payout information, listings and subscription records; device and security information such as IP address, browser/device information, login activity and fraud-prevention signals; communications submitted to Support; and preferences such as marketing choices.

3. Why we use information

We use information to create and secure accounts, process orders and bookings, provide deliveries and pickups, administer Marketplace Credit and rewards, manage Partner listings and settlements, process subscriptions and advertising, prevent fraud and abuse, provide customer support, comply with legal/accounting obligations, improve Marketplace performance and communicate service-related updates.

4. Payments and financial information

Card and Mobile Money transactions may be processed by third-party payment providers such as Paystack. We do not intentionally store full payment-card credentials in the Marketplace. Marketplace Credit is a closed-loop store credit balance for eligible Marketplace transactions and is governed by the Marketplace Credit Policy.

5. Sharing

We may share the minimum information reasonably necessary with Partners involved in fulfilling a transaction, delivery providers, payment processors, messaging providers, hosting/security providers, professional advisers and public authorities where disclosure is legally required. We do not sell personal information as a standalone product.

6. Retention

We retain information for as long as reasonably necessary to provide the service, protect customers and Partners, resolve disputes, maintain financial/audit records and satisfy applicable legal obligations. Different records may have different retention periods.

7. Security

We use reasonable administrative, technical and organizational safeguards, including access controls, authenticated sessions, audit logs and transport encryption where available. No internet service can guarantee absolute security. Users should protect passwords, passkeys, devices and verification codes.

8. Your choices and rights

Subject to applicable law, you may request access, correction or deletion of eligible personal information, object to certain processing, withdraw optional marketing consent and ask questions about our privacy practices. Some transaction, security and accounting records may need to be retained even after an account is closed.

9. Cookies and similar technologies

We use essential storage and may use analytics, preference and advertising technologies as described in our Cookie & Tracking Notice.

10. Changes

We may update this Statement when our services, legal obligations or business practices change. The effective date and version shown on this page identify the current published version.

11. Contact

Privacy or data-protection questions should be directed through Marketplace Support or the contact details published by the Marketplace operator.