1. Fulfilment options
Available fulfilment methods may include store pickup, Marketplace delivery or Partner fulfilment depending on the listing, location and order.
2. Delivery fees
Delivery fees are calculated or quoted before payment where possible. The confirmed checkout snapshot is used for the order rather than a later pricing rule.
3. Estimates
Delivery and pickup times are estimates unless expressly guaranteed. Weather, traffic, stock issues, Partner readiness and other events outside reasonable control can affect timing.
4. Address responsibility
Customers must provide an accurate delivery address and reachable contact information. Additional costs caused by materially incorrect delivery information may be charged where lawful and disclosed.
5. Failed delivery
If delivery cannot be completed, the Marketplace or Partner may contact the customer, arrange another attempt, return the goods or cancel/refund the transaction according to the circumstances and applicable law.
6. Risk and inspection
Customers should inspect delivered items promptly and report material damage, shortages or incorrect goods through Support.
7. Partner fulfilment
Partner-fulfilled transactions remain subject to Marketplace status tracking, trust-and-safety rules and applicable refund/dispute processes.
Questions about this policy can be sent through Marketplace Support. Mandatory rights under applicable law are not reduced by these policies.