AARRHIAMarketplace PoliciesBack to Marketplace →
LEGAL & POLICIES

Acceptable Use & Prohibited Listings Policy

Safety and conduct standards for customers and Marketplace Partners.

Effective September 9, 2026Version 1
Privacy StatementHow we collect, use, protect and share personal information.Terms & ConditionsThe rules governing customer use of the Marketplace and transactions made through it.Returns, Refunds & Cancellations PolicyHow cancellations, returns, booking refunds and Marketplace Credit refunds are handled.Marketplace Credit PolicyRules for the Marketplace's closed-loop customer credit balance.Delivery & Fulfilment PolicyMarketplace delivery, pickup, Partner fulfilment and delivery-fee rules.Cookie & Tracking NoticeHow essential storage, analytics, personalization and advertising signals may be used.Partner Marketplace TermsCore rules for businesses, sellers, service providers and asset listers using the Partner Portal.Partner Subscription & Billing PolicyBilling, renewals, upgrades, cancellations and paid Partner membership terms.Acceptable Use & Prohibited Listings PolicySafety and conduct standards for customers and Marketplace Partners.

1. Lawful use

The Marketplace may not be used to facilitate unlawful activity, fraud, harassment, exploitation, intellectual-property infringement or conduct that threatens safety or system integrity.

2. Prohibited or restricted listings

Partners must not list unlawful goods or services, counterfeit goods, stolen property, dangerous or prohibited weapons, controlled substances, exploitative content or other items prohibited by applicable law or Marketplace rules. Regulated categories may require additional approval or documentation.

3. Misleading conduct

Listings may not materially misrepresent price, condition, authenticity, availability, qualifications, location or key transaction terms.

4. Platform abuse

Users may not attempt unauthorized access, distribute malware, evade restrictions, manipulate advertising/reward systems, create fraudulent reviews or transactions, or interfere with Marketplace availability.

5. Enforcement

The Marketplace may remove content, restrict transactions, request verification, suspend accounts or refer serious matters to appropriate authorities where reasonably necessary.

6. Reporting

Customers and Partners can report suspicious listings or conduct through available Trust & Safety tools or Support.

Need help?

Questions about this policy can be sent through Marketplace Support. Mandatory rights under applicable law are not reduced by these policies.