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LEGAL & POLICIES

Partner Marketplace Terms

Core rules for businesses, sellers, service providers and asset listers using the Partner Portal.

Effective September 9, 2026Version 1
Privacy StatementHow we collect, use, protect and share personal information.Terms & ConditionsThe rules governing customer use of the Marketplace and transactions made through it.Returns, Refunds & Cancellations PolicyHow cancellations, returns, booking refunds and Marketplace Credit refunds are handled.Marketplace Credit PolicyRules for the Marketplace's closed-loop customer credit balance.Delivery & Fulfilment PolicyMarketplace delivery, pickup, Partner fulfilment and delivery-fee rules.Cookie & Tracking NoticeHow essential storage, analytics, personalization and advertising signals may be used.Partner Marketplace TermsCore rules for businesses, sellers, service providers and asset listers using the Partner Portal.Partner Subscription & Billing PolicyBilling, renewals, upgrades, cancellations and paid Partner membership terms.Acceptable Use & Prohibited Listings PolicySafety and conduct standards for customers and Marketplace Partners.

1. Partner relationship

Approved Partners operate as independent businesses unless a separate written agreement states otherwise. Marketplace approval does not create employment, agency, franchise or joint-venture status.

2. Accurate business information

Partners must provide and maintain accurate identity, contact, payout, licensing and business information and must promptly update material changes.

3. Listings

Partners are responsible for the legality, accuracy, pricing, availability, descriptions, images and claims in their listings. Prohibited, unsafe, counterfeit, misleading or rights-infringing listings may be rejected or removed.

4. Inventory and fulfilment

Partners must keep Partner-managed stock and availability accurate, honour confirmed transactions, communicate delays and comply with applicable delivery, service and asset obligations.

5. Customer information

Customer information received through the Marketplace may be used only for legitimate transaction fulfilment, support and legal obligations. Partners may not sell, misuse or independently market to customers without an appropriate lawful basis.

6. Fees, commissions and settlements

Marketplace commissions, transaction fees, settlement holds and other commercial terms may depend on the Partner's plan and effective commercial agreement. Transaction-time snapshots and the Partner ledger are authoritative for completed transactions.

7. Refunds, disputes and recovery

Approved cancellations or refunds may reverse or reduce settlement amounts. Funds may be held during a dispute. If a Partner has already been paid, an eligible recovery may be deducted from future settlements or otherwise recovered in accordance with the commercial agreement and applicable law.

8. Subscriptions and advertising

Paid Partner plans are governed by the Subscription & Billing Policy. Advertising campaigns are subject to campaign budgets, approval rules, placement rules and valid impression/click accounting.

9. Trust and safety

The Marketplace may investigate reports, request evidence, issue warnings, restrict listings, block Portal access, suspend or terminate a Partner for serious or repeated violations, fraud, legal risk or safety concerns. Material enforcement actions should be auditable.

10. Taxes and compliance

Partners remain responsible for their own registrations, licences, taxes, professional obligations and legal compliance unless applicable law provides otherwise.

11. Changes and termination

Partners may stop using paid services subject to applicable billing terms. The Marketplace may update these Terms with notice appropriate to the significance of the change.

Need help?

Questions about this policy can be sent through Marketplace Support. Mandatory rights under applicable law are not reduced by these policies.